At petwheels.in, we strive to provide the highest quality products and services to our customers. We understand that sometimes a return or refund may be necessary. Please carefully review our refund and return policy outlined below.
1. Returns:
1.1 If you are unsatisfied with your purchase, you may return the product within 3 days from the date of delivery.
1.2 The item must be unused, in its original condition, and returned in its original packaging. Any signs of use or damage may result in a partial refund or denial of the return.
1.3 To initiate a return, please contact our customer support team at [email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
1.4 The customer is responsible for any shipping costs associated with the return, unless the return is due to an error on our part.
1.5 Once we receive the returned item and verify its condition, we will process the refund.
1.6 Refunds will be issued in the original form of payment within 7-10 business days after receiving the returned item.
2. Exchanges:
2.1 If you received a defective or damaged product, please contact our customer support team at info@petwheels.in or 9528846329 within 48 hours of receiving the item to arrange an exchange.
2.2 To process the exchange, we may require photos or videos of the damaged or defective product.
2.3 Once we confirm the issue, we will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
2.4 The customer is responsible for any shipping costs associated with the exchange, unless the exchange is due to an error on our part.
2.5 After receiving the returned item, we will ship the replacement product to you at no additional cost
3. Refunds:
3.1 Refunds will only be issued for eligible returned items in accordance with our return policy.
3.2 In the case of a refund, the customer will be reimbursed for the purchase price of the item, excluding any shipping charges.
3.3 If the returned item is damaged, used, or missing parts, a partial refund may be issued at our discretion.
3.4 Refunds will be processed within 7-10 business days of receiving the returned item.
4. Non-Returnable Items:
4.1 Custom-made or personalized items cannot be returned unless they are defective or damaged.
4.2 Used items or items that show signs of wear and tear cannot be returned.
5. Warranty:
5.1 Our dog wheelchairs come with a manufacturer’s warranty. Please refer to the specific warranty terms provided with your purchase for details on coverage and claims procedures.
Note: It is essential to consult our website for the most up-to-date version of our refund and return policy, as it may be subject to change without prior notice.
If you have any questions or require further clarification regarding our refund and return policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your purchase from petwheels.in.