Thank you for choosing Pet Wheels for your dog’s mobility needs. We are dedicated to ensuring a seamless shopping and shipping experience for you and your furry companion. This Shipping Policy outlines important information regarding the shipping of dog wheelchairs and related products from our website.

1. Shipping Destinations

We offer shipping services all over India. If you’re located outside of India, please contact our customer support team to explore alternative shipping options.

2. Processing Time:

After your order is placed and payment is confirmed, please allow up to 1-3 working days for our team to prepare your pet’s wheelchair for shipment. For customized wheelchairs, we usually ship within 5 working days. We will notify you via email if there are any unexpected delays.

3. Shipping Methods and Carriers:

We partner with reputable shipping carriers to ensure reliable and timely delivery of your pet’s wheelchair. The estimated delivery time for each method varies depending on your location.

4. Shipping Rates:

We offer free shipping all over India.

5. Order Tracking:

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track the progress of your shipment. This allows you to stay updated on the whereabouts of your pet’s wheelchair as it makes its way to your doorstep.

6. Delivery Time:

The estimated delivery time depends on your location. Please note that unforeseen circumstances such as weather events, customs delays, or logistical challenges may affect delivery times. We recommend referring to the tracking information for the most accurate delivery updates.

7. Address Accuracy:

Please ensure that you provide accurate and complete shipping information during the checkout process. We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

8. Customs and Import Taxes:

For international orders, customs duties, taxes, and fees may apply upon arrival in your country. These charges are beyond our control and are the responsibility of the recipient. We recommend checking with your local customs office to understand potential additional costs.

9. Delivery Inspection:

Upon receiving your pet’s wheelchair, please inspect the package for any signs of damage during transit. If you notice any issues, please contact our customer support team within 2 days of delivery so that we can assist you in resolving the matter.

10. Returns and Exchanges:

Please refer to our Refund and Returns Policy for information regarding returns, exchanges, and warranty details related to our dog wheelchairs.

If you have any questions or require further assistance, feel free to contact our dedicated customer support team at +91 9528846329 or write to us at info@petwheels.in

By placing an order on our website, you agree to the terms outlined in this Shipping Policy. We appreciate your trust in Pet Wheels and look forward to serving you and your beloved furry friend.

Pet Wheels